Independent Recruitment Specialists

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Service Advisor

Clemence Rogers are looking to recruit a Service Advisor at our client’s state of the art facilities based in Bolton.

  • Location: Bolton
  • Salary: 19k OTE 26k
  • Contract Type: Permanent
  • Closing: 7 February 2019
  • Ref: 898828

The key responsibilities will include:

• Communicating with clients about vehicle problems, insurance questions and warranty issues

• Maintain positive relationships with clients to ensure repeat and return customers

• Approaches transactions with a sales-minded professionalism and suggestively sell products and services to clients

• Answer customer questions about services, including when to expect vehicle repairs

• Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups

• Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time

• Act as an advocate for clients when communicating vehicle problems and needs to the repair department

• Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner

• Demonstrate extensive knowledge of the service department

The successful candidate should possess the following

• Previous experience within a vehicle service department

• Knowledge of vehicle parts and services

• Computer skills

• Strong customer facing skills

• Strong communication skills

• Team management

• Sales experience

• Enthusiastic and self-motivated attitude

• Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence

Hours are Monday – Friday, 8am – 6pm with alternate Saturday’s, 8am – 1pm

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Doncaster Office

21 Jetstream Drive, Fountain Court, Auckley, Doncaster, DN9 3QS

t: 01302 965110

e: info@clemencerogers.com

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